![]() ![]() Polygon has reached out to Nintendo of America again for additional comment and if any answer is given specific to the Joy-Con issue or the lawsuit, this post will be updated. ![]() But the bottom line is that no-charge repairs, or refunds for past repairs that didn’t work, are on the table.Īs for the Nintendo Switch Lite, customer support reps are instructed to tell callers “We expect our hardware to perform as designed,” and not to comment on news of the class action lawsuit. In the memo Vice saw, customer support reps are also told how to walk callers through troubleshooting steps. The law firm Chimicles Schwartz Kriner & Donaldson-Smith filed the complaint on Friday and says that more than 5,500 Joy-Con users reached out during its investigation of the matter. The problem is widespread enough to have a class-action lawsuit filed against Nintendo of America on behalf of thousands of consumers. Nintendo recently said it was “aware of recent reports that some Joy-Con controllers are not responding correctly.” If your Switch is still under warranty, Nintendo should complete the repair for free. This does mean youll need to go a few weeks without your controller, but itll be worth it in the end. Joy-Con drift is when a game records movement on one of the controllers’ analog sticks even if they’re sitting stationary. If nothing else has worked and your Joy-Con is still drifting, you might want to send your Joy-Con off for a free repair. ![]() Officially, Nintendo responded to Vice with the same boilerplate reply it has given since the Joy-Con controversy bubbled up, with news of the Nintendo Switch Lite and its permanently attached analog sticks, and then boiled over last week with a report in Kotaku. “Confirm the prior repair and then issue a refund,” says the memo, according to Vice. Customers may also request a refund if they paid to repair their controllers, too. The memo, which Vice said it had seen, says customers are not required to provide proof of purchase and support representatives don’t have to check if the product is under warranty. But now players can get Nintendo to fix their controllers for free, even after their warranty is over.Nintendo’s policy toward customer reports of “Joy-Con drift” is to offer a free repair, according to an internal memo obtained and reported by Vice. After the 2019 class action lawsuit where Nintendo of America supposedly agreed to free repairs for all Joy-Con controllers in perpetuity without a proof of purchase, I naturally assumed Nintendo. That means the standard warranty in Europe would be able to cover most people's repairs. You will receive emails from Nintendo when our repair facilities receive the repair and again when your repair is completed and has been shipped back to you. Description Do you have Joy-Cons that are experiencing stick drift Issues we can repair include: Message us with specifics of your issue and we can let. In this comprehensive guide, well outline the common causes behind Joy-Con drift, the best methods for troubleshooting and fixing it, options for repairs, and steps you can take to prevent it from recurring. While a nuisance, Joy-Con drift is usually fixable with some handy DIY solutions. ![]() The best way to check your repair status is by checking your email. Related: Best Controllers For Nintendo Switch. When the European Consumer Organisation (BEUC) urged an investigation into the Joy-Con drift issue back in 2021, it said 88 percent of the 25,000 complaints it received were from people whose controllers showed symptoms of the problem within the first two years. Note: If your Joy-Con need repair, please use our online form. Switch players in Europe are already pretty well-protected with a warranty that lasts for 24 months instead of merely 12. To make sure the fix worked, go into the Settings menu on your Switch, and under controllers and sensors. Now, the gaming giant has expanded its free unlimited repair service for drifting Joy-Cons to the European Economic Area (EEA), UK and Switzerland "until further notice." On its UK website (as first seen by Nintendo Life), the company said it's offering repairs in those areas "for responsiveness syndrome relating to control sticks." Further, it will fix the known problem for users even if it's "caused by wear and tear." We show you how to fix Joy-Con drift for your Nintendo SwitchWARNING: This repair guide requires you to disassemble the Jo圜on on your Switch, which will vo. And voila Your Joy-Cons should no longer drift. Over the past years, it has launched the same program in France and Latin America. Nintendo has been repairing Switch players' Joy-Con "drift" issues for free, even if they're no longer under warranty, in North America since 2019. ![]()
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